Frequently Asked Questions

Everything you need to know about your Anekke shopping experience.

How can I track my Anekke order?

Once your order is shipped, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery in real-time.

What materials are Anekke bags made of?

Our products are crafted using high-quality synthetic leather (PU) and durable fabrics, often featuring intricate embroidery, unique hardware, and eco-friendly linings.

What is your return policy?

You can return any unused item in its original packaging within 30 days of receipt. Please visit our Returns Portal to start the process.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.

How should I clean and care for my bag?

We recommend using a soft, damp cloth for cleaning. Avoid using harsh chemicals or submerging the bag in water to preserve the delicate prints and appliqués.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods like Klarna or Apple Pay.